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Privacy Policy

Last Updated: February 2026

PlaceMates (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal data when you interact with our website, submit enquiries, or engage with our services.

This policy applies to all visitors, leads, and clients of PlaceMates.

1. Information We Collect

We may collect personal information including:

  • Full name
  • Email address
  • Phone number
  • Property or business details you voluntarily provide
  • Enquiry or message content
  • Website usage data (via cookies and analytics)

We only collect information that is reasonably necessary to respond to enquiries, provide services, or improve our offerings.

2. How We Collect Information

We collect information when you:

  • Submit a contact or enquiry form
  • Download resources or request information
  • Book a call or consultation
  • Communicate with us via email or website
  • Interact with our website (cookies and analytics)

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and requests
  • Communicate about services or updates
  • Provide proposals, onboarding, or support
  • Improve our website and services
  • Meet legal and compliance obligations

We do not sell or rent your personal information.

4. CRM & Data Storage (HubSpot)

Personal information submitted through our website is stored securely in HubSpot CRM, which we use to manage enquiries, communications, and client relationships.

HubSpot may store data on servers located outside Australia, including in the United States and the EU. HubSpot complies with GDPR and uses appropriate safeguards to protect personal data.

You can view HubSpot’s privacy practices here:
👉 https://legal.hubspot.com/privacy-policy

5. Cookies & Analytics

We may use cookies and analytics tools to:

  • Understand website usage
  • Improve site performance
  • Measure marketing effectiveness

You can control or disable cookies through your browser settings.

6. GDPR & International Users

If you are located in the European Union or UK, you have rights under the General Data Protection Regulation (GDPR), including the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent
  • Restrict or object to processing
  • Request data portability

To exercise these rights, contact us using the details below.

7. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. This includes secure platforms, access controls, and best-practice operational safeguards.

8. Third-Party Services

We may use trusted third-party services (such as CRM, scheduling, email, or analytics tools) strictly for business operations. These providers are required to handle personal data securely and lawfully.

9. Retention of Information

We retain personal information only for as long as necessary to fulfil its purpose, comply with legal obligations, or maintain business records.

10. Access & Corrections

You may request access to, or correction of, your personal information at any time by contacting us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

12. Contact Us

For privacy-related enquiries or requests, please contact:

PlaceMates
Email: support@placemates.pro
Website: https://placemates.pro

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PlaceMates operates in accordance with the Australian Privacy Principles and applicable international data protection laws.