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Terms & Conditions

Last Updated: February 2026

Last Updated: February 2026

These Terms & Conditions (“Terms”) govern your use of the PlaceMates website and services. By booking, purchasing, or engaging any PlaceMates service, you agree to be bound by these Terms.

These Terms apply to all consultations, property setup services, and ongoing management services provided by PlaceMates.

1. About PlaceMates

PlaceMates is an Australian-based short-term rental consulting, styling, and management service.

PlaceMates is currently operated by Teri Lorigan as a Sole Trader under:

PlaceMates may transition to a company structure in future. These Terms will continue to apply to services delivered under the PlaceMates name, regardless of business structure changes.

2. Services Offered

PlaceMates provides the following services:

2.1 Consultation Services

  • Pick My Brain Session — $75 (1-hour video consultation)
  • Site Visit — $150 (1-hour in-person property assessment)

2.2 Property Setup & Styling Services

Services may include, but are not limited to:

  • Listing audits and optimisation
  • Property styling and furnishing support
  • Digital listing setup across booking platforms
  • NSW STRA compliance support and registration assistance
  • Evacuation diagrams and guest documentation
  • Pack & Prep services for overseas owners
  • Coordination of photography, trades, or installations where required

2.3 Ongoing Property Management

Ongoing property management is offered by application only and is generally available only to properties that have completed an initial PlaceMates setup service.

Full details of inclusions, scope, and pricing are provided on the Services page and/or within your written quote or management agreement.

3. Booking & Payment Terms

3.1 Consultations

  • All consultation services must be paid in full at the time of booking.
  • Payment methods may include credit/debit card, bank transfer, or other methods offered at checkout.
  • A confirmation and receipt will be issued via email.

3.2 Property Setup & Styling Services

  • Setup and styling services are provided under a written quote or agreed scope.
  • A deposit of 30–50% is typically required to secure scheduling and commence work.
  • Final payment is due upon completion, or as outlined in your invoice or milestone schedule.
  • PlaceMates reserves the right to pause work if invoices remain unpaid.

3.3 Ongoing Property Management

Where ongoing management is agreed:

  • Management Fee: 20% of gross booking revenue (excluding cleaning fees and guest-paid expenses, unless otherwise agreed).
  • Owner payouts are processed monthly via direct deposit, subject to platform payout timing and reconciliation.
  • A separate management agreement must be signed before services commence.

4. Cancellation & Rescheduling Policy

4.1 Consultation Services

24-hour notice required

  • Cancellations or reschedule requests made more than 24 hours before the appointment receive a full refund or reschedule option.
  • Requests made less than 24 hours before are non-refundable. One reschedule may be offered within 30 days, subject to availability.
  • No-shows are non-refundable and forfeit the right to reschedule.

Cancellations are effective from the time received via email or booking link.

4.2 Property Setup & Styling Services

  • Deposits are non-refundable once work has commenced, including consultation, sourcing, scheduling, contractor bookings, or ordering materials.
  • If cancelled prior to commencement, deposits will be refunded less a $200 administrative fee.
  • If cancelled after commencement, the client is liable for all costs incurred to date (labour, materials, deliveries, contractor charges). Any remaining balance will be refunded where applicable.

Rescheduling:
Projects may be rescheduled with at least 7 days’ notice. Late rescheduling may incur additional costs.

4.3 Ongoing Property Management Termination

  • 30 days’ written notice is required to terminate management services.
  • Confirmed bookings prior to termination may continue to be managed unless otherwise agreed.
  • Final payout will be processed within 14 days of the last guest checkout, subject to platform settlement timing.

5. Scope of Services & Disclaimers

5.1 General Advice Disclaimer

Consultations and recommendations are based on PlaceMates’ operational experience and do not constitute legal, financial, tax, or investment advice.

Clients should seek independent professional advice where required.

5.2 No Guaranteed Outcomes

While PlaceMates applies best-practice strategies, we do not guarantee:

  • specific revenue outcomes
  • occupancy rates
  • platform ranking results
  • guest behaviour or review outcomes

Short-term rental performance depends on market conditions and factors outside our control.

5.3 Third-Party Contractors

PlaceMates may coordinate third-party contractors such as:

  • electricians
  • plumbers
  • photographers
  • furniture delivery teams
  • cleaners or maintenance providers

While we take reasonable care in selecting contractors, PlaceMates is not liable for delays, defects, or failures caused by third parties.

Any contractor warranties or disputes remain between the owner and contractor.

5.4 Property Condition & Pre-Existing Issues

PlaceMates is not responsible for pre-existing property defects including:

  • plumbing faults
  • structural issues
  • electrical non-compliance
  • mould, pest issues, or building deterioration

These remain the responsibility of the property owner.

5.5 NSW STRA Compliance Support

Where STRA registration support is provided:

  • PlaceMates assists with administrative preparation and guidance only
  • Approval decisions and processing timelines are controlled by NSW Government authorities
  • Owners remain responsible for ongoing compliance, re-registration, and operational limits

6. Intellectual Property

All reports, documentation, templates, styling concepts, recommendations, and written materials provided by PlaceMates remain the intellectual property of PlaceMates.

Clients may use deliverables for their own property only and may not reproduce or resell them without written permission.

7. Portfolio & Marketing Use

By engaging PlaceMates, you grant permission for PlaceMates to photograph and reference the property for portfolio and marketing purposes, unless you opt out in writing at the time of booking.

Owner names and addresses will not be disclosed without explicit consent.

8. Liability & Indemnification

8.1 Limitation of Liability

To the maximum extent permitted by law, PlaceMates’ total liability for any claim is limited to the amount paid for the specific service giving rise to the claim.

PlaceMates is not liable for indirect or consequential losses including lost bookings, lost revenue, or opportunity costs.

8.2 Indemnification

You agree to indemnify PlaceMates against claims arising from:

  • operation of your short-term rental property
  • guest injuries, disputes, or damages
  • platform enforcement actions
  • regulatory non-compliance
  • use of recommendations outside agreed scope

9. Client Responsibilities

Clients agree to:

  • provide accurate property and regulatory information
  • respond promptly to approvals and requests
  • ensure safe access for site visits, deliveries, and contractors
  • maintain appropriate insurance coverage
  • comply with all applicable laws, strata rules, and platform policies
  • pay invoices on time

10. Force Majeure

PlaceMates is not liable for delays or failure to perform services due to events beyond reasonable control, including:

  • extreme weather
  • illness or emergency
  • contractor unavailability
  • supply shortages
  • platform outages or policy changes
  • government restrictions

Where possible, services will be rescheduled or adjusted in good faith.

11. Refund Processing

Approved refunds will be processed within 5–10 business days, depending on the payment provider and financial institution.

12. Dispute Resolution

Concerns should first be raised in writing to: support@placemates.pro

Both parties agree to attempt good-faith resolution and mediation before commencing legal proceedings.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Disputes will be subject to the exclusive jurisdiction of NSW courts.

14. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law, including consumer guarantees that cannot legally be excluded.

15. Changes to These Terms

PlaceMates may update these Terms from time to time. The Terms in effect at the time of booking will apply to that booking.

16. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

17. Contact

PlaceMates
Operated by Teri Lorigan (Sole Trader)
ABN: 39 165 079 884
Email: support@placemates.pro
Website: www.placemates.pro
Australia

By booking any PlaceMates service, you acknowledge you have read, understood, and agree to these Terms & Conditions.